Emerging Need State 18: Trust the network | Hinesight....for Foresight

Placing trust in one’s extended personal network or a “crowd sourced” community of interest over traditional institutional authority

“Trust the Network” is the third of three emerging need states at the core of fifth meta need “Community First” in ConsumerShift.

These consumers have a strong distrust of institutional authority. They tend to reject any information from an institution, however well-intentioned and forthright the institution may be. Institutions may be puzzled over why consumers don’t trust them when they have done nothing to suggest that trust is misplaced.

These consumers have core needs for understanding and participation; they feel that large institutions provide neither. They prefer to develop relationships with organizations they do business with. They seek and enjoy contact with people. While they may do some research online, they place their ultimate trust in people. Their skepticism runs deep, and they are inherently suspicious of a marketing angle or spin. Thus, they put their trust in people they know, and people to whom they are referred by others they know. Andy Hines

About Andy Hines

Dr. Andy Hines is Program Coordinator at the University of Houston’s Graduate Program in Foresight, bringing together the experience he earned as an organizational, consulting, and academic futurist. He is also speaking, workshopping, and consulting through his firm Hinesight.

Before that, he was Managing Director of Social Technologies/Innovaro, and served as an Adjunct Professor with the university since 2004. Hines enjoyed earlier careers as a consulting and organizational futurist. He was a partner with Coates & Jarratt, Inc., a think tank and consulting firm that specialized in the study of the future. He was also Futurist & Senior Ideation Leader at Dow Chemical with a mission of using futures tools and knowledge to turn ideas into new business opportunities. Before that, Hines established and ran the Global Trends Program for the Kellogg Company.

Hines is motivated by a professional hunger to make foresight practical and useful, and he believes that foresight can help deliver the insight that is so needed in today’s organizations and the world. His goal, he says, is to infect as many change agents as possible with this message. Thus, he has honed a skill set designed to make foresight more actionable in organizations.

In this pursuit, he has authored five books: Teaching about the Future: The Basics of Foresight Education (Palgrave Macmillan, 2012); ConsumerShift: How Changing Values Are Reshaping the Consumer Landscape (No Limits Publishing, 2011); Thinking About the Future: Guidelines for Strategic Foresight (Social Technologies, 2007); 2025: Science and Technology Reshapes US and Global Society (Oak Hill, 1997); and Managing Your Future as an Association (ASAE, 1994) and has another in the hands of publishers: Teaching about the Future: The Basics of Foresight Education. He has also authored dozens of articles, speeches, and workshops, including the 2003 Emerald Literati Awards’ Outstanding Paper accolade for best article published in Foresight for “An Audit for Organizational Futurists” and the 2008 award for “Scenarios: The State of the Art.” He has appeared on several radio and television programs, PBS Houston, KRIV-26 News, and the CBS “Early Show.” He also co-founded and is former Chair of the Association of Professional Futurists.

About Andy Hines

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