by The research & scanning for the “Future of Knowledge led to the identification of more than 120 trends that were in turn synthesized into 17 drivers. The drivers are organized by how they flow out of the domain map. Let’s conclude with those emerging from “tools.”
1. Performance Enhancement. Knowledge work demands new skill sets and new performance-evaluation tools that assess individual creative contributions and their impact on the bottom line. Employers are being measured in new ways, too, as knowledge workers tend to have more non-monetary job expectations than in the past: engagement, camaraderie, and fulfillment.
2. Transparency and Big Data. Knowledge work is increasingly conducted, stored, and shared via digital technologies—offering the opportunity to analyze content—and even worker behavior—and improve processes. Transparency-enabling technologies, fueled by “Big Data,” allow real-time feedback features to monitor, analyze, and improve ongoing knowledge work. Yet with nearly every aspect of life open to scrutiny, the protection of privacy, confidentiality, and proprietary information—governmental, business, and personal—becomes ever more challenging.
10. Virtual Teaming. A globally connected, virtual culture is emerging as more and more of the world’s social, business, and consumer interactions take place somewhere online.
16. AI Gets Real. Artificial intelligence (AI) and expert systems are growing more capable and will increasingly be integrated into commercial and consumer-facing applications. Andy Hines
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